Imagine a critical negotiation falling apart, a key client lost, or a team paralyzed by miscommunication. These scenarios aren’t just hypotheticals—they’re the daily realities for countless businesses. In fact, 63% of employers cite skills gaps as the biggest barrier to business transformation, and ineffective communication costs U.S. businesses a staggering $160 billion annually. Deals falter, relationships crumble, and opportunities vanish—all because of communication breakdowns.
At Cicero, we’re here to change that. Our ambition is bold yet clear: to empower individuals and organizations to master every interaction, turning potential pitfalls into pathways for growth. With Cicero, workplace challenges become opportunities to thrive.
Unveiling Cicero: witness the future of skills training
Cicero is a pivotal leap forward in workforce development. Our launch event video highlights Cicero’s transformative capabilities:
Hyper-realistic AI personas: engage with AI-driven avatars that mimic real-world personalities, behaviors, and agendas. These lifelike personas create immersive roleplay scenarios that feel authentic and dynamic.
Rapid scenario creation: design custom roleplay simulations for high-pressure negotiations, crisis management, or customer service challenges in just 15 minutes.
Instant AI coaching: receive personalized feedback from Cicero Coach in real-time, refining your skills on the fly.
Data-driven results: track performance with detailed analytics that identify strengths and areas for improvement, ensuring continuous growth.
Meet the visionaries behind Cicero: empowering teams to lead with confidence
At CGS Immersive, we believe that communication is the cornerstone of success. Yet, mastering it requires more than traditional training methods. We are focused on redefining workforce development by delivering smarter, faster, and more impactful training solutions. Cicero has been brought to life by two industry leaders, Doug Stephen and Micah White, whose expertise and passion have shaped a truly transformative platform.
Doug Stephen, President of CGS Immersive, explains the problem Cicero was designed to solve:
"Traditional workplace training is static and generic. It doesn’t scale, it’s expensive, and it fails to prepare employees for real-world challenges. Cicero changes the game by delivering dynamic roleplay scenarios that can be created in minutes and customized to any organization’s needs."
Micah White, VP of R&D at CGS Immersive adds depth to this vision by emphasizing the power of practice:
"Roleplay is like a muscle—if you exercise it regularly, it gets stronger. But traditional roleplay is often inaccessible, inconsistent, and unscalable. Cicero makes roleplay scalable, accessible, and adaptable for organizations of any size."
Together, Doug and Micah have reimagined what workplace training can achieve. Their leadership has driven the creation of Cicero as a tool that not only addresses communication gaps but also empowers teams to upskill their workforce for complex challenges.
But don’t take our word for it. Medtronic, a global leader in healthcare technology, is among the first to deploy Cicero to upskill its teams in sales enablement and surgical education. “The Cicero application is a significant leap forward in surgical training technology,” said Colleen Tully, Senior Program Manager, Learning Technology Innovation at Medtronic. “Cicero’s XR-enabled roleplays will revolutionize our sales enablement, surgical education and other medical training. We're excited about Cicero helping us improve healthcare delivery."
What makes Cicero different?
Cicero stands apart by delivering measurable results while addressing 5 key barriers to traditional training methods:
Real results that matter
Reduce onboarding time by 25%.
Boost skill acquisition by 30%.
Drive measurable ROI with actionable insights.
Human + AI synergy -- Combine cutting-edge technology with lifelike, human-centric engagement strategies for optimal learning experiences.
Scalable and accessible -- Access multilingual roleplay training anytime, anywhere—adapting to individual learner needs.
Enterprise-grade privacy -- Ensure complete data privacy with ISO/IEC 27001 security protocols, using only your uploaded content.
Proven impact across industries -- From airlines to retail, Cicero is transforming industries by delivering measurable results. Airlines like Scoot have improved customer satisfaction by 15% through high-pressure interaction training, while healthcare leaders like the aforementioned Medtronic use Cicero to revolutionize patient-centered care and sales enablement. In retail, Cicero helps teams reduce response times to crises by 20%, preparing them for the most challenging customer service scenarios.
How Cicero works
Cicero empowers teams to master every interaction with confidence through its intuitive design and powerful features. You tailor your own roleplay simulations using our intuitive interface. Upload training documents, customize every detail, and align scenarios with your organization’s unique challenges.
Real-Time coaching with Cicero Coach: receive instant feedback during interactions—whether it’s refining tone, tackling objections, or answering product-related questions—ensuring continuous improvement.
Track Progress with measurable outcomes: use AI-driven metrics to gain actionable insights into team performance, highlighting strengths and areas for growth.
Unmatched data security: built on enterprise-grade ISO/IEC 27001 security protocols, Cicero ensures your sensitive information remains private.
Why Choose Cicero? Experience real practice
Cicero isn’t just roleplay—it’s real play. By combining lifelike scenarios with real-time coaching and actionable insights, Cicero offers a comprehensive solution for workforce development:
Master unscripted communication through hyper-realistic personas.
Receive personalized coaching tailored to your unique needs.
Track measurable outcomes to drive ROI and ensure continuous improvement.
Join the future of workplace communication today!
Communication is the foundation of success—and Cicero empowers teams to master the unexpected while turning challenges into opportunities for growth.
Watch our launch video above.
Learn more on our site.
Request a demo today!