Cicero Coach is your employees' personal, 24/7 AI coach, offering real-time guidance and personalized feedback for continuous improvement. Your team no longer has to search for answers or wait for feedback. Cicero Coach instantly and continuously gives them context-aware information, tailored support, and personalized feedback through natural, conversational interactions.
Dispense with expensive, time-consuming decision trees and trying to tease out answers. Cicero Coach offers a smarter solution, intelligently and directly addressing your employees' questions. Most importantly, you can make the coach knowledgeable quickly and cost-effectively with easy ingestion of your business information.
How it Works
Cicero Coach provides instant access to essential internal company information, allowing employees to ask questions about policies, products, sales, regulations, and more, whenever they need clarity. The AI adapts to individual needs, accelerating skill mastery and fostering continuous improvement. Building upon scenario-based roleplay training, Cicero Coach elevates everyday learning by offering real-time conversational support and unmatched flexibility.
Enterprise-grade privacy: unlike generic AI tools like ChatGPT, Cicero Coach is designed for secure, confidential training. It only uses your uploaded content, ensuring complete data privacy and making it ideal for organizations with sensitive information.
Key benefits: what Coach adds to your Cicero experience
1. Real-time, on-demand guidance
What scenarios do: scenarios provide pre-built, structured environments for users to practice specific skills or workflows.
What Coach adds: Coach acts as an on-demand AI assistant that offers real-time coaching and feedback during interactions. Users can ask questions, clarify doubts, or receive guidance mid-session—something static scenarios cannot provide.
2. Personalized, adaptive feedback
What scenarios do: scenarios are designed to simulate specific situations with outcomes based on KPIs, offering feedback based on those scenarios.
What Coach adds: Coach dynamically adapts to the user’s input and performance in real-time. It provides personalized coaching tailored to the individual, such as tone adjustments, phrasing suggestions, or alternative approaches based on context.
3. Knowledge summarization and reinforcement
What scenarios do: scenarios focus on applying knowledge within a specific context (e.g., handling objections in a sales pitch).
What Coach adds: Coach can summarize complex information (e.g., product details, pricing updates) into digestible insights and reinforce learning through Q&A-style interactions. It’s like having a personal tutor that simplifies material and ensures retention.
4. Flexible use cases
What scenarios do: scenarios are ideal for practicing specific tasks or workflows (e.g., elevator pitches, customer service calls).
What Coach adds: Coach is more versatile—it can be used for:
Answering ad hoc questions about products, policies, or processes.
Guiding users through step-by-step processes without requiring a pre-built scenario.
Coaching users on general skills like communication or negotiation in a broader context.
5. Continuous learning beyond roleplay
What scenarios do: scenarios are designed for roleplaying specific situations but may not address ongoing learning needs outside of those contexts.
What Coach adds: Coach supports continuous learning by acting as a personal search engine and safe AI assistant for private, company-specific knowledge. It helps users stay updated on new information (e.g., product launches) and practice skills without requiring structured scenarios.
6. Enterprise-grade privacy and security
Both scenarios and Coach are private and secure within Cicero.app; however, with Coach, admins can upload sensitive materials (e.g., confidential training documents) and users can interact with them directly in a controlled environment without creating new scenarios every time.
When to use each – Scenarios vs. Cicero Coach
Feature | Coach | Scenarios |
Purpose | Real-time, on-demand coaching for personalized learning and reinforcement | Structured roleplay for practicing specific tasks, communication skills or workflows |
Interactivity | Dynamic interactions with adaptive feedback based on user input | Predefined interactions with KPI-driven outcomes |
Feedback Style | Instant, conversational, real-time guidance during the session | Formalized feedback and reporting provided at the end of the scenario |
Use Case Focus | General knowledge reinforcement, skill refinement, and Q&A support | Task-specific training (e.g., sales pitches, customer service calls, conflict resolution) |
Customization | Flexible and immediate— coaching aligned with uploaded information | Requires pre-built scenarios tailored to specific needs and goals |
Knowledge Access | Acts as a "personal AI assistant," summarizing and clarifying uploaded content | Limited to the context of the environment and scenario |
Learning Approach | Combines practice with continuous learning and real-time guidance | Focused on applying skills in simulated environments |
Scalability | Easily scales across users and topics without additional setup | Scenarios must be created individually for each use case |
Best For | Reinforcing knowledge, answering ad hoc questions, and on-demand coaching in real-time | Practicing structured workflows or specific roleplay situations or challenges to hone specific skill sets and provide safe practice environments |
Why it matters
What makes Cicero Coach unique?
More flexible, dynamic, and immediate than traditional training methods.
Empowers users to learn at their own pace without requiring pre-built content.
Provides personalized coaching that evolves with the user’s needs.
Cicero Coach empowers users to learn at their own pace without the need for pre-built content, providing personalized coaching that evolves with the user’s needs.
Together, scenarios and Coach create a holistic training ecosystem—structured learning through lifelike scenarios and adaptive support through real-time coaching. This dual approach enhances Cicero as both an immersive training tool and a continuous learning companion.
Want to see Cicero Coach in action? Request a demo and discover how AI-powered training can elevate your team’s learning experience.