Cicero is a secure AI-powered training platform designed with enterprise-grade security, compliance, and data privacy in mind. This FAQ addresses the most common questions and concerns your technical stakeholders may have.
Data collection & privacy
What data does Cicero collect?
Cicero only collects the minimum data required for roleplay scenarios.
No unnecessary personal information is stored.
Basic data includes name, email, and optional learning progress tracking.
Benefit: Minimizes security risks and aligns with privacy best practices.
Does end-user input train the AI?
No. Your input is not used to train large language models (LLMs).
Data is only used for roleplay evaluation and remains confidential.
How does Cicero ensure privacy compliance?
Fully compliant with GDPR, PIPEDA, and global privacy laws.
Implements privacy by design with secure data handling and minimal retention.
Regular audits and compliance updates ensure ongoing data protection.
Data security & encryption
How does Cicero protect my data?
Cicero implements multiple security layers, including:
Strong encryption: Data is encrypted at rest and in transit.
Cloud security: Secure cloud storage with built-in cyber defense.
Data segmentation: Separated storage for enhanced security.
Strict access controls: Role-based access (RBAC) and multi-factor authentication (MFA).
What happens to trial data?
If you choose not to proceed with Cicero, all trial-related data is deleted within 30 days of written notification.
Where is data stored?
By default, data is stored in the US East-1 region.
Regional storage options are available to comply with local regulatory requirements.
AI security and threat protection
How does Cicero protect against AI threats and vulnerabilities?
Cicero’s AI security strategy includes:
Real-time monitoring for cyber threats.
Input sanitization to block malicious code.
Penetration testing and security audits to detect vulnerabilities.
Adversarial testing to safeguard against attacks.
How does Cicero adapt to emerging threats?
Continuous security updates and patches.
AI-powered threat intelligence with real-time risk mitigation.
Regular penetration testing and security audits.
What measures prevent AI bias and data exploitation?
Bias mitigation techniques are applied to ensure fair AI decision-making.
No user data is used for AI training, ensuring input privacy.
Explainability models ensure AI decisions are transparent and aligned with expectations.
Integration & compliance
How does Cicero integrate with our existing systems?
Cicero offers seamless integration with:
LMS, HR, and enterprise platforms via APIs.
Single Sign-On (SSO) support for secure user authentication.
SCORM & xAPI compatibility for training program tracking.
What legal and contractual considerations should we be aware of?
Standard Data Processing Agreements (DPA) ensure compliance with privacy laws.
Custom contractual agreements can be tailored to specific organizational needs.
What security certifications does Cicero have?
Cicero complies with ISO 27001 and SOC 2 security frameworks.
Future roadmap includes ISO 27001 certification (2025 update).
Why your IT, AI, and security teams can trust Cicero
Key security features at a glance:
Encryption: Secure encryption for data at rest and in transit.
Vector Database: Binary-transformed storage for added security.
Access Control: Role-based authentication with MFA.
Adversarial Testing: Protection against malicious inputs.
Real-time Threat Monitoring: Logs potential risks for immediate mitigation.
Our Cicero IT, AI, and security guide is your go-to resource for sharing critical security insights with your team. Download the guide now and evaluate Cicero with confidence!